Refund/Returns Policy

Please select your product carefully as PlayZone will not accept refunds if you change your mind after purchasing. If however, the goods are faulty or damaged we will meet our obligations under the Consumer Guarantees Act and refund or replace accordingly.

Terms & Conditions

PlayZone is a brand of Trampoline and Swing Factory Ltd.

Prices are as stated on the web site. Quotes and POA are provided for non-standard items and are valid for 1 month. Payment is required in advance for all posted or couriered items or on the day for installed equipment. Credit card payments can be made via secure DPS gateway or Bank Deposit to a designated PlayZone account. Cash on delivery is also acceptable for installs only.

If the product purchased is damaged or faulty, we will provide a full refund of your purchase price minus the cost of shipping. Refunds or replacements will be issued on a case by case basis, we reserve the right to ensure your responsibility in shipping the product back to us at your expense within 30 days of receiving your package. Please contact PlayZone via phone or email prior to returning the item so we have the opportunity to correct any issues.

Cancellation Policy

Please note, PlayZone does not accept cancellations once payment has been processed.

Privacy Policy

Customer details will not be forwarded to or used by other companies or 3rd parties. PlayZone reserves the right to contact customers after purchasing. Please note, you may contact us at any time to change or update your details.

Delivery policy

For all small to standard accessories or toys available from PlayZone, standard courier rates apply. Please note there will be additional rural delivery charges. These will be stated once shipping has been calculated for your order.

For all large accessories and add ons, as well as all PlayZone playgrounds (unless specified) – delivery rates will be calculated depending on your delivery location.

Please Note:

  •  All rural deliveries for playgrounds are Priced On Application (POA)
  • The HILLARY Raised Playhouse shipping prices are POA also (this is one of our largest items)
  • Pick up option available – please contact PlayZone directly for further information

Installation policy

All PlayZone playgrounds and accessories/add ons have the option to be installed by one of PlayZone’s qualified installers. This option comes with years of experience, advice, and a job done perfectly the first time. Please contact PlayZone directly to see if we can install in your location.